Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, you’ll need to provide proof of purchase. 

To start a return, please go to our 'Shipping & Returns page' and click the 'Start a return' link.
If your return is accepted, you will be provided with instructions on how and where to send your package. 

Who pays for the return shipping?

You have the option to add Returns Protection to your order.
If added, and you need to return your DOGLOC, you simply complete the questions on our returns portal, and you’ll receive a prepaid return satchel for easy, no-cost returns or exchanges.

If you do not add Returns Protection and decide to return your DOGLOC, you will need to cover the return shipping cost. We will provide you with a return address within your delivery country, and you'll receive your full refund once we receive the item back.

You can always contact us for any return questions at support@dogloc.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it may take some time for your bank or credit card company to process and post the refund to your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dogloc.com